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Introduction to ITIL

January 7, 2015 By

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Course User Progress

ITIL Foundation
Module 1 Introduction to ITIL-
Unit 1 Introduction to ITIL
Unit 2 History
Unit 3 Terminology
Unit 4 Service Management
Unit 5 ITIL Functions
Unit 6 ITIL Lifecycle
Module 2 Service Strategy+
Unit 1 Service Strategy
Unit 2 Value Creation
Unit 3 Service Assets
Unit 4 Financial Management
Unit 5 Demand Management
Unit 6 Service Portfolio Managment
Module 3 Service Design+
Unit 1 Service Design
Unit 2 Service Design Terminology
Unit 3 Major Aspects of Service Design
Unit 4 Service Level Management
Unit 5 Service Catalog Management
Unit 6 Availability Management
Unit 7 Capacity Management
Unit 8 Information Security Management
Unit 9 Supplier Management
Module 4 Service Transition+
Unit 1 Service Transition
Unit 2 Service Transition V-Model
Unit 3 Change Management
Unit 4 Service Asset and Configuration Management
Unit 5 Release and Deployment Management
Unit 6 Knowledge Management
Module 5 Service Operation+
Unit 1 Service Operation
Unit 2 Service Operation Terminology
Unit 3 Processes and Functions
Unit 4 Event Management
Unit 5 Incident Management
Unit 6 Request Fulfilment
Unit 7 Problem Management
Unit 8 Access Management
Unit 9 Service Operation Functions
Module 6 Continual Service Improvement+
Unit 1 Continual Service Improvement
Unit 2 CSI Processes
Module 7 ITIL Example+
Unit 1 ITIL Example
Module 8 Case Study+
Unit 1 Case Study

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