Introduction to ITIL

January 7, 2015 By

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ITIL Foundation

Module 1	Introduction to ITIL	-
Unit 1	Introduction to ITIL
Unit 2	History
Unit 3	Terminology
Unit 4	Service Management
Unit 5	ITIL Functions
Unit 6	ITIL Lifecycle
Module 2	Service Strategy	+
Unit 1	Service Strategy
Unit 2	Value Creation
Unit 3	Service Assets
Unit 4	Financial Management
Unit 5	Demand Management
Unit 6	Service Portfolio Managment
Module 3	Service Design	+
Unit 1	Service Design
Unit 2	Service Design Terminology
Unit 3	Major Aspects of Service Design
Unit 4	Service Level Management
Unit 5	Service Catalog Management
Unit 6	Availability Management
Unit 7	Capacity Management
Unit 8	Information Security Management
Unit 9	Supplier Management
Module 4	Service Transition	+
Unit 1	Service Transition
Unit 2	Service Transition V-Model
Unit 3	Change Management
Unit 4	Service Asset and Configuration Management
Unit 5	Release and Deployment Management
Unit 6	Knowledge Management
Module 5	Service Operation	+
Unit 1	Service Operation
Unit 2	Service Operation Terminology
Unit 3	Processes and Functions
Unit 4	Event Management
Unit 5	Incident Management
Unit 6	Request Fulfilment
Unit 7	Problem Management
Unit 8	Access Management
Unit 9	Service Operation Functions
Module 6	Continual Service Improvement	+
Unit 1	Continual Service Improvement
Unit 2	CSI Processes
Module 7	ITIL Example	+
Unit 1	ITIL Example
Module 8	Case Study	+
Unit 1	Case Study