ITIL is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business.
ITIL describes processes, procedures, tasks, and checklists which are vendor neutral, but can be applied by an organization for establishing integration with the organization’s strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement.
ITIL is the most widely accepted approach to IT service management in the world and ITIL certification is considered a must have by many IT departments.
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The Foundation level is the entry level qualification which offers you a general awareness of the key elements, concepts and terminology used in the ITIL service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.view details